Customer Service

Our Customer Service Commitment
We have a longstanding pledge to provide our customers with the finest attainable products & services whenever our customers shop with us. We do everything we can to make our customers feel welcomed, respected and comfortable. Our focus is and always will be to provide our customers with a great experience & to continually maintain the strong bond for a lasting mutual relationship. We firmly inquest our team to use good judgment with boundless customer care that their shopping experience will be compelling and exquisite.
Contact Information
Ma. Maadheli,
Majeedhee Magu,
Malé,
Maldives
Phone: +960 3019 999
Email: sales@lecuteonline.com
Ordering

To place orders you will need to be signed-in.
If you do not have an account on lecuteonline.com then please create an account by navigating to Log In and clicking the Create an Account button.

Browse our catalog and Add to Cart any items you want to purchase.
You can manage your cart by going to My Cart

Once you are ready to check out, please click Proceed to Checkout in My Cart.
You will be given options to select or change your billing and shipping addresses.
You will also be asked to select the payment and shipping options that you prefer.

As a final step you will be presented with an overview of your order and you will be asked to confirm your order.
Once you confirm the order, we start processing your order and you will receive an email confirmation of your order.

Cancellations
To cancel an order before it is delivered please call +960 3019 999 and provide the necessary details.
Returns & Replacements

Please refer to our Returns Policy for details on returns and replacements.

Payment, Pricing & Promotions
Currently we offer the following payment options:
  • Credit Card and Debit Card
  • Cash on Delivery
If you choose to pay by credit or debit card you will be redirected to the Bank of Maldives Payment Gateway where you can enter your card details. You will be forwarded back to our site once you finish the payment processing.
Shipping, Delivery and Pickup
You have the option to have your order delivered to your shipping address or pickup from one of our stores. You can choose these when placing your order.
We offer FREE delivery to Male’ City. Deliveries & Shipping charges will appear elsewhere. We will be delivering to all the islands to enhance the quality of services to our customers making sure your gifts or purchases arrive on time anywhere.

Please view our Delivery Policy for more details.

Viewing Orders
To view your orders you will need to sign-in. After signing-in, please navigate to My Account and then to My Orders to view your pending and past orders.
Updating Account Information
You can update your account information after singing-in and navigating to Account Information and Address Book, both under My Account.